jili10 Privacy Policy – How We Handle Your Personal Data as a Filipino Player

When you register an account on jili10, we collect the personal information you provide directly — including your full name, date of birth, email address, and mobile number. During the identity verification process, we may also request a copy of a valid government-issued ID to confirm that you meet the minimum age requirement and are a resident of the Philippines. When you make deposits or withdrawals via GCash or Maya, we collect transaction-related data such as your e-wallet reference number and transaction amounts, which are necessary to process your payments accurately. We also automatically collect certain technical data when you use our platform, including your device type, operating system, browser type, IP address, and session activity logs — this information helps us maintain platform security and improve your experience. If you contact our support team, we retain records of that communication so we can follow up effectively and maintain a consistent service history for your account. We do not collect sensitive personal information beyond what is strictly necessary to operate the platform and comply with applicable Philippine regulations.

The personal data we collect is used primarily to create and manage your jili10 account, process your deposits and withdrawals, and verify your identity in line with our platform's registration requirements. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or this Privacy Policy — and we will only send you promotional communications if you have opted in to receive them. Technical and session data is used to monitor platform performance, detect and prevent fraudulent activity, and ensure that our security systems are functioning correctly to protect all players on the platform. We may use aggregated, anonymised data for internal analytics purposes — for example, to understand which features Filipino players use most frequently — but this data cannot be used to identify you personally. Your data is never sold to third parties, and it is only shared with service providers who assist us in operating the platform, such as payment processors and identity verification partners, under strict data processing agreements. All use of your personal data is consistent with the purposes described in this Privacy Policy and with applicable Philippine data protection law.

jili10 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We share your data only where it is necessary to deliver our services — for example, with GCash and Maya to process your payment transactions, with identity verification providers to confirm your eligibility to play, and with our hosting and infrastructure partners who store and process data on our behalf under binding confidentiality obligations. In certain circumstances, we may be required by law or by a competent Philippine regulatory authority to disclose personal data — in such cases, we will comply with the legal requirement and, where permitted, notify you of the disclosure. If jili10 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change and the privacy protections that will apply. We do not transfer your personal data outside the Philippines except where necessary to operate the platform and where appropriate safeguards are in place to protect your information. Any third-party service provider that receives your data is contractually required to handle it in accordance with this Privacy Policy and applicable data protection standards.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the jili10 platform is encrypted, and access to personal data within our systems is restricted to authorised personnel who require it to perform their job functions. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine law, regulatory obligations, or legitimate business purposes such as resolving disputes or preventing fraud. When your data is no longer required for these purposes, it is securely deleted or anonymised in accordance with our internal data retention procedures. While we work hard to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jili10 account and to keep your login credentials confidential. If you believe your account security has been compromised, please contact our support team immediately so we can take appropriate protective action.

As a player based in the Philippines, you have rights over your personal data under applicable Philippine data protection law, and jili10 is committed to respecting and facilitating those rights. You have the right to request access to the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of data processing and to request that we restrict how we use your data in specific circumstances — for example, while a correction request is being reviewed. To exercise any of these rights, please contact our support team at the email address listed in the footer of this page, and we will respond to your request within a reasonable timeframe in accordance with our legal obligations. If you have a concern about how we have handled your personal data that we have not been able to resolve to your satisfaction, you have the right to raise a complaint with the relevant Philippine data protection authority. We take all data rights requests seriously and will always aim to handle them transparently and promptly.

jili10 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page and, where appropriate, notify you via your registered contact details or through a notice on the platform. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether it has changed since your last visit. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the jili10 platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, please contact our support team at the email address shown in the footer of this page or visit the FAQ page for further guidance.